Return & Refund Policy

Effective Date: 15/08/2025

At Florika, we take pride in offering carefully curated handloom sarees and artisan products. Every piece is inspected for quality before dispatch. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds can be made.

1. Eligibility for Returns

We accept returns or exchanges only if:

• You have received a damaged, defective, or incorrect product.
  
  
• You notify us within 48 hours of delivery via email or WhatsApp with clear photographs and videos while opening the parcel (Mandatory) of the issue.
  
  
• The product is unused, unwashed, and in its original condition with tags and packaging intact.
  
  

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

• Sarees or fabrics that have been worn, washed, altered, or damaged after delivery.
  
  
• Customised, made-to-order, or sale items.
  
  
• Minor irregularities in weave, texture, or print that are inherent to handloom and artisanal products (these are not defects but signs of authenticity).
  
  

3. Return Process

• Contact us at support@florika.in within 48 hours of receiving the product.
  
  
• Provide your order number, issue details, and supporting images and video while opening the parcel (Mandatory).
  
  
• Once approved, we will provide return instructions.
  
  
• Customers are responsible for the cost of return shipping unless the return is due to our error.
  
  

4. Refund Process

• Refunds are issued only after the returned product passes our quality check.
  
  
• If approved, the refund will be processed within 5–7 business days via the original payment method.
  
  
• Shipping charges (if any) are non-refundable.
  
  

5. Exchange Policy

• If you prefer an exchange instead of a refund, we will dispatch the replacement once we receive and inspect the returned product.
  
  
• Exchanges are subject to product availability.
• Shipping charges (if any) are non-refundable.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, we will arrange a free replacement or issue a full refund, including shipping charges.

7. Disclaimer for Color and Description

• Quality is of upmost importance at The Handloom’s and we put special efforts to publish the best quality pictures with true to life colors for our customers. But digital photography has its limitations. Though we strive to achieve accuracy, a lot of factors affect the way colors look different from real life compared to its digital version. Things like weather and lighting conditions and even the monitor settings of the viewer can cause a color variation.

• The colors of the garment with shades of blue and green always photograph differently that the actual tone. The same can be said about many iridescent colors like Orange, Bright Pink and Purple.

• Deep colors like Black, Dark Navy Blue and Dark Brown may look similar.

• Also, Pale colors like off white, white, grey & cream look different in pictures depending on the lighting conditions in the studio at the time of shoot.

8. Contact Us

For return or refund requests, contact:
📧 Email: support@florika.in
📞 Phone:+91-9000744818
📍 Address: NOMULA RESIDENCY, Road No-5, SRK Puram, Kothapet, Hyderabad – 500097